Field Service Operator

Clearhill is growing, and we’re looking for a high-performing Field Service Operator to join our team in the West Midlands area.

This is not a standard service role.

We operate at pace, we take ownership, and we expect people who care about doing things right first time. If you’re hands-on, take pride in your work, and want to be part of a team that is continuously improving, this is for you. Due to the nature of the role, the successful candidate must demonstrate flexibility and willingness to travel and provide operational cover across multiple locations throughout mainland UK, including at short notice to support business needs, staff absences, and peak periods.

About Clearhill

Clearhill is a market leader in shopping centre leisure, delivering over 30 years of expertise in experiential entertainment, gift card management, and wellness solutions throughout Ireland and the UK. We don’t stand still and neither should you.

The Role

You will take full ownership of a dedicated service, maintaining and improving the performance of our machines on-site.

You are the face of Clearhill. Your standard of work directly impacts our customers and our revenue.

What You’ll Be Responsible For

• Servicing, maintaining and repairing vending equipment to a high standard
• Diagnosing faults quickly and fixing them right first time
• Cleaning and presenting machines to reflect our brand standards
• Collecting cash and ensuring accuracy and accountability
• Monitoring machine performance and making adjustments to maximise revenue
• Rotating stock to optimise sales and reduce waste
• Supporting installation of new machines
• Using our mobile system to log work in real time (no delays, no gaps)
• Maintaining your van, tools and stock to a professional standard
• Flagging issues early and taking ownership to resolve them

What Good Looks Like

• You don’t walk past problems
• You fix what bugs you
• You take pride in your route as if it’s your own business
• You communicate clearly and escalate early
• You are reliable, consistent and trusted

What You’ll Need

• Strong electrical, mechanical or electronic experience
• A full clean driving licence
• Ability to work independently and manage your own time
• Confidence to make decisions on-site
• A practical, problem-solving mindset
• Comfortable using smartphones and apps for job tracking
• Flexibility to work outside standard hours when required

What You’ll Get

• Fully expensed company van and fuel
• Company smartphone & tablet
• Health Cash Plan and wellbeing support
• Monthly Lunch
• Ongoing Lean training and development
• A team that backs each other and pushes for better
• A role where your work genuinely makes an impact

Important

This role requires a DBS / AccessNI (or equivalent) check. You must be eligible and willing to obtain this before starting.

This role suits someone who wants more than “just a job”.

If you take ownership, enjoy solving problems, and want to be part of a business that is growing and improving every day, we want to hear from you.

Pay: £27,000.00 per year

Benefits:

• Company events
• Company pension
• Health & wellbeing programme

Experience:

• Field Service: 1 year (required)

Location:

• West Midlands Region (required)

Work Location: On the road