At Clearhill, we pride ourselves on keeping our machines running smoothly and our customers smiling. With approximately 1800 machines across more than 400 shopping centres and grocery locations in the UK and Ireland, that’s no small task. But thanks to our smart app, our field teams are more connected, responsive, and efficient than ever.
A Smarter Way to Support On-Mall Experiences
The Clearhill Engineer App was designed with one key purpose: to make it easier for our engineers to keep everything running at its best – and to do it quickly.
Whether it’s a minor fault or routine servicing, the app allows engineers to:
✅ Log and access jobs in real time
✅ Check machine history and location data instantly
✅ Access technical documentation and parts lists on the go
✅ Communicate directly with our operations and client service teams
This streamlines the entire support process, from identifying an issue to getting it resolved — often before it becomes a customer concern.
Real-Time Info = Real-Time Fixes
Because the app connects seamlessly with our central systems, we can respond faster and act sooner. That means:
-
Cleaner machines: Regular maintenance logs are automated and tracked, ensuring hygiene standards remain high.
-
Fewer breakdowns: Engineers are notified early of recurring issues and can proactively resolve them.
-
Less downtime: Most jobs are completed in a single visit thanks to better prep and parts availability.
-
Better reporting: We can spot trends, allocate resources, and keep improving.
Keeping Standards High – Every Day
For families using our massage chairs or kids hopping on a ride, it’s easy to assume fun just happens. Behind the scenes, there’s a huge amount of work that goes into making those small moments magical. The Engineer App ensures our high standards for cleanliness, performance, and safety are met every single day – without exception.
And because the app feeds into our broader Lean Thinking strategy, it also helps us reduce waste, increase accountability, and empower our team to make smart decisions, fast.
“The app has made a massive difference to how we work day-to-day. I can log faults, upload photos, and check manuals right from my phone without having to ring in or dig through paperwork. It saves time on every job and helps us stay focused on getting things fixed fast – which is great for us and the client.”
— Lauren Purnell, Field Service Engineer.
At Clearhill, we’re serious about fun – and serious about doing it right.
The Clearhill Engineer App is just one way we’re using smart tech to deliver better experiences for our clients, our teams, and the families who use our machines.
Want to know more about how we manage and maintain our products? Get in touch with our team on +44 (028) 4062 2028
