We are looking for a hands-on Technical Support Lead to carry out day-to-day technical and workshop tasks. You will be responsible for repairing machines, preparing machines for site, supporting the Workshop and Field Service Team , and creating clear SOPs (Standard Operating Procedures). This is a practical role that also involves sharing knowledge, ensuring high standards, and helping to keep the workshop and field service Activities running smoothly.
Main Responsibilities:
Technical Support & Repairs:
- Diagnose and repair a range of machines and equipment.
- Handle escalated or more complex technical faults.
- Log all repairs, parts used, and faults found accurately.
- Provide technical support and advice to others when needed.
Workshop Responsibilities:
- Carry out machine preparation tasks, including cleaning, testing, setting up, and ensuring machines are ready for delivery or installation.
- Keep workshop tools, test equipment, and parts organised and in good working condition.
- Maintain a clean, safe, and efficient workshop environment.
- Help monitor and report stock levels for parts and supplies.
SOPs & Procedures:
- Write and update Standard Operating Procedures (SOPs) for repairs, maintenance, and machine preparation.
- Follow procedures closely and ensure others do the same.
- Support the training of team members on safe and efficient working methods.
Team Support & Communication:
- ·Work closely with other team members to complete daily tasks.
- Share technical knowledge and support others when needed.
- Communicate clearly with other departments to ensure machines are ready on time.
- Provide regular updates on progress and raise any issues as they arise.
Skills & Experience ~Required:
- Strong hands-on experience with machine repairs and preparation (e.g. vending, electro-mechanical, or similar equipment).
- Experience in a lead technician role.
- Good understanding of workshop safety and procedures.
- Able to create and follow technical processes and documentation.
- Excellent attention to detail and time management.
- Basic computer skills for logging work and updating SOPs.
- Equivalent or higher than Level 3 Engineering Diploma – Advanced Electronics qualification
Culture & Company Benefits:
Clearhill is a proud lean-practicing business and is truly passionate about building a thriving culture to make Clearhill an enjoyable place to work.
Company benefits on offer:
· Casual dress
· Company events
· Cycle to work scheme
· Health & Wellbeing Initiatives
· Health cash plan
· Fresh Fruit every week
· Monthly lunch
· Onsite Free Parking
If you’re ready to make an impact in a vibrant company that values innovation and customer satisfaction, we invite you to apply today and join us on this exciting journey!
Job Types: Full-time, Permanent
Work Location: In person
