We’re looking for an experienced Customer Service Manager who genuinely cares about both customers and people. Someone who enjoys leading teams, improving service, and building simple, effective ways of working that make life easier for customers and colleagues alike.
This is not a call-centre, script-driven role. It’s a hands-on leadership position where you’ll shape how customer service operates day to day, setting standards, coaching your team, improving processes, and driving service excellence across the business.
If you’re the kind of leader who likes ownership, values continuous improvement, and wants to make a real impact in a growing, fast-moving company, you’ll feel right at home at Clearhill.
So what will you be doing at Clearhill?
As Customer Service Manager, you’ll lead the customer service team and take ownership of the day-to-day service operation. You’ll ensure customers receive a consistent, high-quality experience while continuously improving processes, managing resources effectively and working closely with other teams to support the growth of the business.
Key Responsibilities:
1. Customer Service Leadership
- Lead, motivate and coach the customer service team to deliver consistently high service standards
- Set clear expectations, provide regular feedback, and support individual development
- Build a positive, accountable, and customer-focused team culture
2. Operational Management & Scheduling
- Manage team scheduling and resource planning to ensure service coverage and efficiency
- Monitor workloads, response times and service levels, making adjustments where needed
- Act as a point of escalation for complex customer issues, ensuring timely resolution
3. Process Improvement & Lean Thinking
- Review and improve customer service workflows to remove waste and improve flow
- Use data and feedback to identify improvement opportunities
- Work cross-functionally to embed better ways of working across the business
4. Projects & Service Development
- Lead and contribute to service improvement projects, from planning through to delivery
- Support CRM optimisation and service reporting
- Drive initiatives that enhance customer experience and operational performance
Skills & Qualifications:
- Proven experience in customer service leadership
- Strong people management and coaching skills
- Excellent communication and problem-solving abilities
- Ability to manage scheduling and resource planning effectively
- Familiarity with CRM systems and customer service workflows
- Project Management experience, including planning, execution, and overseeing service improvement initiatives and cross-functional projects
- Continuous improvement mindset always looking for better ways of working
Working Hours:
Mon – Thurs 8:15am – 5:00pm
Friday 8:15am – 2:30pm
Benefits:
- Casual dress
- Company events
- Health & wellbeing programme
- Health Cash Plan
- Company monthly lunch
- Fresh fruit
- Early Friday finish (2:30pm!)
- On-site Free parking
- Opportunities for professional development
This role is ideal for someone who enjoys leading people, improving how things work, and taking real ownership of customer experience in a growing, values-driven business.
Job Type: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Application question(s):
- Has managed a team of people
Experience:
- Customer Service Manager: 2 years (required)
Language:
- English clearly (preferred)
Work Location: In person
